This is the default status after a refund is created.ĪRN isn’t available for this refund: The ARN will be unavailable when it is not available or supported for the refund.Īn example of when you might see this status is when the refund occurs before the actual charge has been settled with the bank. The ARN can be found in your Stripe Dashboard within the refund under the Timeline section:ĪRN is available : The ARN will display within the refundĪRN is processing : The ARN will show as processing when the refund has been created, but we have not finished processing the refund. An ARN will be available for Visa and Mastercard charges. It can be used by banks to help trace your refund if it appears to be missing. What is an Acquirer Reference Number (ARN)?Īn Acquirer Reference Number (ARN) is a unique number assigned to a credit card transaction as it moves through the payment flow. You will never need to have both numbers in order to track your refund. System Trace Audit Numbers (STANs) are sometimes required to track the status of a refund, though we recommend using ARNs whenever possible. To do this, you can provide them with the Acquirer Reference Number (ARN), which allows them to work with their bank to trace the refund for all Visa and Mastercard charges. There are times when a customer might write in asking for the status of their refund.
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